RS Components Reviews

Such complicated to return products. They normally deduct 20% of the order value or minimum 150 DKK for you to return and on top, they require you to pay postal. I luckily talked them out of the return fee... It's been more than a month since I returned the products, and the money is still not on my account. Two weeks ago, I called them to ask for a status, and they informed me that I actively had to let them know which account to transfer the money to (not informed in any communication). Funny how they seem not to be able to just return the money to the credit card that I paid with in the first place, when all other webshops can do this. I wonder if they even comply with the law. Nevertheless, it's been two weeks since I sent them my account information and still no money.

very bad service ... i ordered an item from them and never received for 15 days and when i called them they said that i need to wait for another 21 days. when i ask for a refund they said it might take another 21 days to get mu money back. will never go with it again!!!

Phoned to find a lead screw nut for a 10mm lead screw, the lead screw 8mm on ebay, £2.00 max RS Components £34.oo including Vat.

Stepper Motor Hybrid, Amazon £10 RS componants £27, lol

RS componants the very best of luck staying in business the next coming 5 years. What a rip off company. Insanely expensive.

I ordered an add on product and it said it will be delivered within 3 business days but I wait almost a weeks ago and now still waiting. I call them everyday for parcel tracking they said will get back to me after checking but they never reply me, such a poor service .

I ordered £250 worth of stainless steel (A4) nuts, bolts, studding and a few drill bits. They all came the next day. Threaded rods could have been packaged more securely as they had come out of the packaging. Had a query about the pitch of the M10 studding. RS took 6 days to reply. They seem pretty good to me and I will use them again.

Nice to see RS now deal with individuals, in the past they were focused on servicing businesses.

They have a truly vast range of products. In recent years, Maplin (RIP) had started selling some subpar components so you had to be careful at the cheap end. Fortunately, RS do not appear to have followed them here.

I've only ordered a few odd things from them recently like capacitors and four core cable. I was pondering a trip to a nearby trade counter but I knew their fast delivery would both beat me to it and be a more efficient use of my time.

Worst experience, I ordered a product from their website and it said it will be delivered within 3 business days. 5 days later I call them up and ask about my order and they tell me it's out of stock actually and it won't be delivered until a month later. No email, nothing to inform me about this...I had to call them up to find out.

Despite the negative reviews I can only comment on my experience as a new customer.

Ordered two A27 12v batteries for garage door remotes at 19.00 hrs Wednesday and they have been delivered at 10.00 hrs Thursday.

The price was slightly more than some eBay companies but for this level of service I am more than happy.

As a non-account holder DIY'er, ordered a single item (PIR motion sensor) late afternoon, before the 8.30pm cut off for next day delivery. Delivery included in price. Item in stock, tracked delivery (quickly helped by online chat), arrived mid pm following day. Cannot fault.

RS need to make it clear from the start that you will charge a massive 25% of the purchase price for products returned, ordered in error. This is even the case when you drive over 100 miles (each way) to return the product. The charge was omitted only if I was to spend more with them. I did this but the correct product was much dearer than from my other suppliers. I thought RS were a reputable brand, but I think many improvements are required before I buy from them again! With most of their products available from the likes of Amazon and mostly cheaper, you would expect them to have their customer service nailed?

This is a stand out company. I have ordered many times. The quality and speed of delivery has always been first class. But what makes a business great is the response when something does not go right (and, lets face it, when dealing with thousands of components and deliveries there is bound to be the odd fallout). Recently I had an item that failed. Went on to a chat session, had a really pleasant chat with an agent and they quickly arranged a replacement at zero cost. The replacement arrived next day! Fantastic to deal with in all ways. Long may they continue with this service level and prosper.

Had to contact them to cancel an order as after nine days the 'next day delivery' still hadn't arrived or even left their warehouse yet. Also don't call their customer services number from a mobile as it will charge you to ring it. I'm not sure if it charges from a landline but it's left me with a sour taste and will probably avoid using them again if I can help it.

I ordered a nail gun and some nails, both showing as in stock ready for next day delivery.

The nails arrived on day 3, the nail gun took a full week.

Moreover, the nail gun came with an EU plug. This was not mentioned in the description. I expected an item ordered from a UK company, shipped to a UK address to have a UK plug. (To be fair, when I checked again, the EU plug does show on one of the pics, but should be mentioned clearly in the description.)

I ordered three odd -sized batteries at 17.00 that I needed urgently - total cost under £4 - they arrived early the next morning by Parcel Post next day service in an extremely well packaged parcel. Frankly I was stunned at the quality of service for such a small order.
Outstanding - will certainly look at the RS Online website for future needs.
Many thanks

Ordered a product which was to be delivered within a week. Got an email that they do not have it in stock, and that it will be handled a month later. After 2 months they told me that the product is no longer available, and that there are no substitutes (which was not true). After explaining that there are indeed obvious substitutes (the very same parts, actually) which could have been added to my order, I was told to make a new order. Very poor customer service, will not shop again.